Privacy Policy
This Privacy Policy explains how Mainline Services Inc. ("Mainline," "we," "us," or "our") collects, uses, stores, shares, and protects information when you use the Mainline mobile application (the "App"), website, or related services. By using the App, you acknowledge the practices described below.
1. Information We Collect
Location Information
The App may request access to your device's location to support field-service operations, including verifying that a contractor or technician is at or near an assigned job site when checking in or checking out. Location may be collected while using relevant App features and stored as part of the applicable service record. Where appropriate, it may be shared with the Mainline client associated with the service.
You can manage or withdraw location permissions through your device settings. Disabling location access may prevent features such as job-site check-in and check-out from functioning properly. Location information is used only for the legitimate operational purposes described in this Policy.
Photographs and Identity Verification
The App may allow or require technicians or contractors to provide a photograph so an authorized client can verify the identity of the person scheduled to perform services. Mainline does not intentionally use these photographs to create, analyze, or store facial-recognition templates, facial geometry, or other biometric identifiers. Photographs may be shared with the applicable client for identity verification and may only be accessible through authorized accounts. Photographs are retained for up to three (3) years unless a different period is required by law, contract, or legitimate business requirements. After the applicable period, they are securely deleted or otherwise disposed of according to our retention procedures.
Device and Technical Information
When you use the App, we may automatically collect information needed to operate, maintain, secure, troubleshoot, and improve it, including:
Device type and operating system
App version
Device or similar technical identifiers
IP address
Date and time of App activity
Diagnostic, crash, and performance information
Information relating to App functionality and security
Camera and Photo Permissions
If the App requires a photograph for identity verification, it may request access to your camera or photos. This access is used only for the applicable App functionality. You can manage these permissions through your iOS or Android settings, although denying access may make certain photo-based features unavailable.
2. How We Use Information
We may use collected information to:
Provide and operate the App and related services
Create and manage user accounts
Process contractor and technician check-ins and check-outs
Verify job-site attendance and location
Allow authorized clients to verify technician identity
Communicate with users about services or support requests
Maintain, troubleshoot, and improve the App
Detect, investigate, and prevent fraud, misuse, unauthorized access, and security incidents
Comply with legal and regulatory obligations
Enforce agreements and protect our legal rights
Perform other purposes disclosed when information is collected
We do not sell or rent personal information.
3. How We Share Information
We may share information when reasonably necessary to provide our services, including with:
The Mainline client associated with the applicable job or service
Service providers that operate, maintain, secure, or support the App
Technology, hosting, communication, and infrastructure providers acting on our behalf
Professional advisors where reasonably necessary
Government authorities or law-enforcement agencies when required or permitted by law
Service providers processing personal information for us must use appropriate safeguards and process information only for authorized purposes. We do not sell personal information to third parties.
4. Data Retention
We retain personal information only as long as reasonably necessary to provide services, fulfill the purposes described in this Policy, comply with legal or contractual obligations, resolve disputes, enforce agreements, and protect legitimate business interests.
Technician identity-verification photographs are retained for up to three (3) years and then permanently deleted or securely disposed of, subject to applicable legal or contractual requirements. Other information may be retained for different periods depending on its purpose and applicable legal or business requirements.
5. Your Choices and Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information
Request information about how your information is used or shared
Withdraw certain permissions or consents
Opt out of certain communications
Raise a concern or complaint about our handling of personal information
Requests may be submitted using the contact information below. We may need to verify your identity before completing certain requests. Information may need to be retained when required by law, necessary to complete a transaction, or otherwise permitted by applicable law.
6. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. These may include encryption of information transmitted over networks, secure systems and servers, access controls, authentication requirements, and limiting access to authorized personnel who need the information for legitimate business purposes.
However, no electronic transmission or storage method is completely secure, so we cannot guarantee absolute security.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand usage, and improve functionality. The App may also use technologies necessary for authentication, security, analytics, diagnostics, or App functionality.
Where applicable, you can manage certain cookie or device permissions through your browser or device settings.
8. Third-Party Services
The App may rely on third-party providers for hosting, authentication, analytics, communications, security, mapping, storage, and other services necessary to operate the App. These providers may process information on our behalf and are expected to maintain appropriate safeguards.
Third-party services linked to or integrated with the App may have their own privacy policies and terms. We encourage you to review their privacy practices.
9. Children's Privacy
The App is intended for authorized contractors, technicians, clients, and other business users. It is not directed toward children, and we do not knowingly collect children's personal information where prohibited by applicable law.
If you believe a child has improperly provided personal information to us, please contact us so we can investigate and take appropriate action.
10. Legal and Law-Enforcement Disclosures
We may disclose personal information to government authorities, law-enforcement agencies, courts, regulators, or other parties when required or permitted by applicable law, legal process, court order, or other lawful request.
We may also disclose information when reasonably necessary to protect our rights, property, users, clients, employees, or service security, or to investigate fraud or other unlawful activity.
11. International and Cross-Border Processing
Depending on the services and technology providers used to operate the App, information may be stored or processed in Canada, the United States, or other jurisdictions.
Where required by applicable law, we take reasonable steps to ensure information transferred across borders is handled in accordance with applicable privacy requirements.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, technology, legal requirements, or privacy practices. When changes are made, we will update the this page where required by law, we will provide additional notice or obtain consent. We encourage you to review this Policy periodically.
13. Contact Us
For questions about this Privacy Policy, requests for access, correction, or deletion of personal information, or concerns about our privacy practices, contact via mail at: MAINLINE SPECIALTY SERVICES | 9200 WESTON RD. WOODBRIDGE ONT, L4H 3J3 | or Contact Us